HELP

Support

Real humans. Real answers. Usually within a day.
Privacy Terms of Use Support

Need help? 💌

Found a bug, have a billing question, or just want to tell us Juicy judged you too hard? Email us and a human will get back to you.

cevo355@gmail.com

Subscriptions and billing

How do I cancel my subscription?

Open the iPhone Settings app → tap your name at the top → Subscriptions → JUICY → Cancel. Cancelling stops the next renewal; you keep access until the end of the period you already paid for. Deleting the app does NOT cancel a subscription.

How do I restore my purchase on a new phone?

Install JUICY, open Settings inside the appRestore purchases. Make sure you are signed into the same Apple ID you bought with.

How do I get a refund?

Apple handles all payments and refunds. Go to reportaproblem.apple.com, sign in with your Apple ID, find JUICY and follow the steps.

Why was I charged again?

Subscriptions renew automatically (weekly or yearly, whichever you picked) unless cancelled at least 24 hours before the renewal date. You can check your renewal date under Settings → your name → Subscriptions.

Progress and streaks

I reinstalled the app and my progress is gone.

JUICY stores everything on your device for privacy, so deleting the app deletes your progress with it. Your subscription is safe and comes back with "Restore purchases", but streaks, coins and the collection start fresh. Juicy has forgiven worse.

Why is only one workout available per day?

That's the design. The plan is built around consistency and recovery: one session per day, plus rest days that matter. Juicy grows overnight, and so do glutes.

I missed a day. Did I lose everything?

Your banked days and collection are permanent. Streaks reset when a day is fully missed, but the plan simply continues where you left off. Come back, she is waiting.

Workouts

Do I need a gym or equipment?

No. Every plan works with just your body and a floor. If you own a resistance band or dumbbells, tell the app during setup and it will use them for extra burn.

Are the workouts personalized?

Yes. Your plan is generated from your goals, current fitness level, equipment and schedule, and your reps climb automatically as you get stronger across the 30, 60 and 90-day challenges.

Something hurts. What do I do?

Stop. Pain is a signal, not a challenge. Skip the exercise, rest, and see a professional if it persists. Juicy will not be mad, she promises.

Notifications

How do I turn reminders on or off?

Inside the app, go to Settings and toggle reminders, or manage permissions in iPhone Settings → Notifications → JUICY. Reminders are scheduled locally on your phone; we never send remote pushes.

Still stuck?

Email cevo355@gmail.com with what happened, your iPhone model and iOS version, and a screenshot if you have one. The more detail, the faster the fix.